Stakeholder Engagement

Stakeholder Definitions and Channels

Coway Operats diverse communication channels and classified them into seven group to reflect the varying issues raised by stakeholders in our business operations. We believe in the importance of stakeholder communication and view it as an essential component of a successful sustainability management structure.

Category	Definition of stakeholders	Main concerns
	Communication channels	Main activities
Customers	Customers is not merely limited to consumers who purchase our products and services.	Efforts to improve customer satisfaction, differentiated customer service, systematic customer feedback management, handling customer complaints, and thorough customer information protection
	Website VOC / call center	New Heart Service Established the Infinite Responsibility Committee
Shareholders and investors	Shareholders and investors both as those who make indirect/non-financial investments	Profitability improvement, dividend policy, sound corporate governance, business opportunity and risk management
	Year-round ir meetings IR briefings	Roadshow Management Disclosure
Governments	Governments as any organization or group that exercises its state sovereign power over coway	Tax payment, social contribution activities
	Government Agencies Council corporate disclosures	public-private partner-ships seminars
Academia and Media	Academia and media as surrounding groups that represent various stakeholders	Transparent disclosure of corporate information
	Corporate disclosures Press Releases	Management Activities Disclosure Press Release Distribution
Suppliers	Organizations and individuals who provide us with raw materials and related services.	Financial / technical / education support for partners, support for environment / ethical management of partners, improvement of working environment for partners
	Supplier Council Win-win portal	Technology supporting and funding Performance sharing
Employees	Our core assets and who develop their own potential to reach their individual goals for the betterment of the company.	Fair evaluation and compensation, competency development, family-friendly management, etc.
	Labor-Management Council Grievance System Human Resources Committee	Beyond Coway Coway Day
Local communities	Local communities mean much more than mere geographical and administrative zones that impact our business	Communication with local communities, disclosure of ethical management performance, various social contribution and volunteer activities
	Local council NGO Meeting	Happy well digging Hanppyum Sharing