- GRI Indicator
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The GRI box shows all relevant indicators on this specific page G4-18, G4-19, G4-20, G4-21
Identification of Sustainability Management Issues
Coway conducted materiality tests based on international standard analysis, global benchmarking, media research, and stakeholder surveys.
Major issues identified by the tests were reported in the form of the COWAY TRUST REPORT, which was prepared in accordance with the GRI G4 guidelines, thus securing the report’s objectivity.
Step1 Developmentof a Pool of Issues
International standard analysis, global benchmarking, internal document assessments, stakeholder interviews, and media research were used to identify 34 issues.
Step2 Conduct Materiality Tests
Based on the 34 issues identified, materiality tests were conducted in consideration of “business relevance analysis” and “stakeholder impact analysis.”
Step3 Identify Key Material Issues
Based on the level of impact on business and degree of concern to stakeholders, a total of 11 major issues were identified, including the 3 most important issues in Coway's sustainability management. The business relevance of each issue, major activities, and results thereof were also reported.
|
Material Issues |
Business Cases |
Impact Assessment |
Subject of Impact |
GRI Aspects |
Report Page |
1 |
Reinforce product safety and reliability |
- Establishment of the Infinite Responsibility Committee
- Organization of TQA Center
|
Cost
Revenue
Risk
|
Customers |
Customer Health and Safety (PR 1,2) |
More |
2 |
Develop eco-friendly products and services |
- Improve energy efficiency
- Product development to reduce water use
|
Cost
Revenue
Risk
|
Community, Shareholders & Investors |
Energy/ Products and Services
(EN 27) |
More |
3 |
Strengthen brand credibility |
|
Cost
Revenue
Risk
|
Customers |
- |
More |
4 |
Develop innovative products and customer-oriented services |
- IoCare product development
- Providing customized solutions
|
Cost
Revenue
Risk
|
Customers, Shareholders & Investors |
Product and Service Labeling (PR 3,4) |
More |
5 |
Build system for suppliers CSR |
- Conduct CSR evaluation of suppliers
- Operation of supporting program for suppliers
|
Cost
Revenue
Risk
|
Suppliers |
Supplier Assessment for Environmental, Labor Practices, Impacts on Society
(EN32, EN33, LA14, LA15, SO9, SO10) |
More |
6 |
Strengthen after-sales when a product defect or accident occurs |
- Response to Recall of Ice Water Purifiers
|
Cost
Revenue
Risk
|
Customers. Shareholders & Investors |
Marketing Communications (PR 6,7) |
More |
7 |
Securing opportunity new business and market |
- Implementation of differentiated regional strategy
|
Cost
Revenue
Risk
|
Shareholders & Investors |
Economic Performance(EC1) |
More |
8 |
Human resource development and retention |
- Operation of human resource development program
|
Cost
Revenue
Risk
|
Employees |
Training and Education (LA9) |
More |
9 |
Increase product accessibility |
- Strengthening customer-friendly IT service
|
Cost
Revenue
Risk
|
Customers |
- |
More |
10 |
Build capacity of sales and service partners |
- Strengthening sales site vision
- Holding 3C meetings
|
Cost
Revenue
Risk
|
Customers, Sales & Service Partners |
- |
More |
11 |
Manage chemical substances |
- Re-establishment of chemical substance management system
|
Cost
Revenue
Risk
|
Community |
Effluents and Waste
(EN 24) |
More |