Identification of Sustainability Management Issues

Coway conducted materiality tests based on international standard analysis, global benchmarking, media research, and stakeholder surveys.
Major issues identified by the tests were reported in the form of the COWAY TRUST REPORT, which was prepared in accordance with the GRI G4 guidelines, thus securing the report’s objectivity.


Step1 Developmentof a Pool of Issues

International standard analysis, global benchmarking, internal document assessments, stakeholder interviews, and media research were used to identify 34 issues.


비즈니스 연관성, 이해관계자 연관성


Step2 Conduct Materiality Tests

Based on the 34 issues identified, materiality tests were conducted in consideration of “business relevance analysis” and “stakeholder impact analysis.”

비즈니스 연관성, 이해관계자 연관성
비즈니스 연관성, 이해관계자 연관성

Step3 Identify Key Material Issues

Based on the level of impact on business and degree of concern to stakeholders, a total of 11 major issues were identified, including the 3 most important issues in Coway's sustainability management. The business relevance of each issue, major activities, and results thereof were also reported.

이해관계자 관심도와 영향의 강도 그래프
이해관계자 관심도와 영향의 강도 그래프



Material Issues Business Cases Impact Assessment Subject of Impact GRI Aspects Report Page
1 Reinforce product safety and reliability
  • Establishment of the Infinite Responsibility Committee
  • Organization of TQA Center
Cost
Revenue
Risk
Customers Customer Health and Safety
(PR 1,2)
More
2 Develop eco-friendly products and services
  • Improve energy efficiency
  • Product development to reduce water use
Cost
Revenue
Risk
Community, Shareholders & Investors Energy/ Products and Services
(EN 27)
More
3 Strengthen brand credibility
  • Setting brand direction
Cost
Revenue
Risk
Customers - More
4 Develop innovative products and
customer-oriented services
  • IoCare product development
  • Providing customized solutions
Cost
Revenue
Risk
Customers, Shareholders & Investors Product and Service Labeling
(PR 3,4)
More
5 Build system for suppliers CSR
  • Conduct CSR evaluation of suppliers
  • Operation of supporting program for suppliers
Cost
Revenue
Risk
Suppliers Supplier Assessment for Environmental, Labor Practices,
Impacts on Society
(EN32, EN33, LA14, LA15, SO9, SO10)
More
6 Strengthen after-sales when a product defect or accident occurs
  • Response to Recall of Ice Water Purifiers
Cost
Revenue
Risk
Customers. Shareholders & Investors Marketing Communications
(PR 6,7)
More
7 Securing opportunity new business and market
  • Implementation of differentiated regional strategy
Cost
Revenue
Risk
Shareholders & Investors Economic Performance(EC1) More
8 Human resource development and retention
  • Operation of human resource development program
Cost
Revenue
Risk
Employees Training and Education
(LA9)
More
9 Increase product accessibility
  • Strengthening customer-friendly IT service
Cost
Revenue
Risk
Customers - More
10 Build capacity of sales and service partners
  • Strengthening sales site vision
  • Holding 3C meetings
Cost
Revenue
Risk
Customers, Sales & Service Partners - More
11 Manage chemical substances
  • Re-establishment of chemical substance management system
Cost
Revenue
Risk
Community Effluents and Waste
(EN 24)
More