Since the recall of our ice water purifiers, Coway places the utmost priority on “restoring customer trust” in all our business activities. Such efforts include reorganizing our organization, products, and services not from a company-oriented but from a customer-oriented perspective. As part of this work, we are actively implementing customer compensation and support policy. We hereby once again promise to take full responsibility to satisfy our customers and society.
A government investigation found that in three models (CHPI-380N/CPI-380N, CHPCI-430N, CPSI-370N) of Coway’s ice water purifiers, nickel particles coming off of a nickel-coated evaporator dropped into the cold water tank under it. This was caused by damage to the nickel coating in the course of assembling the cooling structure in which the evaporator is placed. The investigation tentatively concluded that Coway’s ice water purifiers—other than the three affected models—did not have the same problem since they have different structures. To investigate the harmfulness of nickel, an examination of long- and short-term exposure to nickel was carried out in consideration of the actual time of product use, which found that the amount of nickel found in the products in question was lower than the limit set by international standards, causing low risk concerns. Nevertheless, it was recommended that customers with affected products that had not been collected stopped using them. This was because continued use of these products without taking any measures may cause dermatitis for those sensitive to nickel.
Coway places customer trust recovery as our top priority and is striving to enhance product safety in all business stages.
Higher Product Quality
Higher Service Standard
Brand Communication
