In order to secure product safety, Coway internalizes quality management activities throughout the product lifecycle, from product development and sales to disposal.
Daily Quality Network
On-site related data such as customer service and returns are analyzed daily and monitored in real time at the analysis center. This enables us to promptly and accurately carry out quality improvement activities. |
QS7 In case of quality issues, an “emergency permanent task force team (TFT)” is formed. The TFT improves and solves the given issue within 7 days, thus improving customer satisfaction. |
Quality VOC Council Unification the main quality VOC reception channels that are generated in the field, so that they can be improved applied quickly and accurately through regular consultation with related departments. |
Improvement Responsibility System & Prevention Responsibility System Our improvement responsibility system identifies and improves product defects. The prevention responsibility system prevents potential defects and helps us reduce the factors that cause them. |
Quality Improvement Progress Management Improvement progress is managed in real-time through our computer system, shortening the time for improvement processing. Cases of failure recorded in our database for continued quality improvement. |
Quality Forecast System Risks that may influence the quality of manufactured products are prevented according to weekly production plans. |
Coway’s premium products are tested under very strict standards so that we can provide highly safe products to our customers. With the expansion of IoCare product development, we have secured professional test equipment and personnel, enabling us to evaluate the standard safety of our products and verify susceptibility to electromagnetic waves and electromagnetic field (EMF) safety from the customer’s point of view.
Coway develops products conforming to various standards in different countries, and acquires certifications accordingly. In 2017, we expect to be designated as a CQC (China Quality Certification) authorized testing lab.
Granted by the Korea Water Purifier Industry Cooperative to products that meet its standards and requirements, this certification has been earned for all of Coway's water purifier products.
The CA Mark, a quality certification granted to products that meet the standards of the Korea Air Cleaning Association, has been earned for all of Coway's air purifiers. The HH Mark and the HD Mark have been earned for all products with humidifying and dehumidifying functions.
Removing not only rust and residual chlorine but also hazardous substances from water, the product safety of Coway's Clean Washer (BD01) has been proved by obtaining the WQA Certification from the International Water Quality Association. It has also obtained the Atopy Safe Mark from the Korea Atopy Association, so that it can be used safely by atopy patients.