Approach to human rights management. Globally interest in human rights such as discrimination prevention and respect for diversity, and human rights regulations and guidelines are being strengthened. Many companies have adopted human rights management as a basic principle to ensure sustainability. Coway also commitment to respect human rights based on the corporate philosophy of "good faith" and implement human rights managment.
Coway complies with the labor, human rights and working conditions standards of all countries and regions in which we operate. Coway's human rights policy applies not only to employees but also to all stakeholders, including customers, suppliers, sales and service partners, and the community.
Coway identifies vulnerable groups that are potentially at risk of human rights abuses and at risk. Inside the company, employees who responsible for customer complaints, CODY/CS Dr. who sells and services the products directly to the customer, and a call center staff who responds to customer call.
Coway publicly disclose human rights activities, achievements, and related issues in a transparent manner through in this site. In addition, through continuous communication and information disclosure, we figure out the main concerns and expectations of stakeholders regarding human rights.
BUSINESS STORY
Coway signed an MOU to jointly diffuse a corporate consumption culture to support emotional workers with Seoul City and Green Consumer Network in Korea on October in 2015. Emotion work is a requirement of a job that employees display required emotions toward customers or others with the control of their feelings. In accordance with this agreement, Coway, together with Seoul City and Green Consumer Network in Korea, will hold meetings to figure out their grievances and solutions. And then, the Company plans to take the lead in training them about customer reception techniques and product information, providing healing programs, and improving work environment. In particular, Coway determined to adopt various programs for supporting call center staff to care their mentality and relieve stress.
