Coway provides systematic training and education programs to secure customer trust by strengthening our sales and service partners’ competence. Coway’s competence-building programs are offered to our sales and service partners, including Cody, CS Dr. and HP/GHP, to enhance their professionalism. This training is required so that they can provide customers with satisfactory on-site service and carry out sales activities.
Coway strengthens the on-site professionalism of Codys through systematic training. The orientation course for those taking on the challenge of becoming a Cody is a 19-day course composed of technology training and service training, teaching them what they must know as a Cody.
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Coway helps those who have just begun working as Codys and those in their third month of work settle into their work by offering an intensive course. Professional lecturers from 18 training institutions nationwide provide intensive, systematic training on products, standard service skills, and sales.
Field-centered training is offered on a regular basis to those who have worked as a Cody for at least 3 months and have become familiarized with their work. This regular training program prepares them for field-oriented issues, teaching information about new products and instructions on how to use smartphone applications. When additional support is required, intensive training is offered so as to enhance Codys’ work competency.
The Cody mentoring system offers new Codys the opportunity to pair up with a senior Cody and work as a team for two months so that they can experience on-site work and learn know-how from their seniors. By participating in this program, new Codys can greatly benefit from their seniors’ guidance in solving problems and sharing their experiences.
INTERVIEW
Coway provides regular training programs for newcomer Cody to adapt to their work. Especially, new product introduction session and communication know-how program offered twice a month is very helpful. Also it is very helpful when we are actually working. The best part of working as a CODY, I feel that I become a professional through various education like this.I am proud of myself as a CODY, because of this high level of professionalism. I look forward to continuing these educational programs and expanding mutual growth culture.
Wolgok Branch`s CODY. Song-Min
